Product Return Policy has an unconditional 100% customer satisfaction guarantee on all online orders.

For any reason your toy was defective or broken you can return your item within 14 days you may return the item to us for a replacement, substitute or in-store credit.

In the event your item is defective due to a manufacture defect, we will replace your item free of charge and ship your replacement right away.

To return an items please contact our customer assistance representatives by calling toll-free (530) 895-TIME(8463) to request a return merchandise authorization form. You may also login into your account and complete this request online 24 hours a day 7 days a week. If you have any questions about returning an item please contact our experienced customer assistance department .

PLEASE NOTE: We CAN NOT accept items that have been opened, or used for refund. Used Items CAN NOT be returned. Opened items can be replaced with the same or like item. If your packaging shows signs of defect or damage, please do not open the item. Simply contact us or complete an online RMA request form. In most cases your replacement item will be on it’s way to you before we receive your return.

Please allow up to 2 weeks for us to receive and process your return.

You may contact us at any time to check on the progress of your return by calling us at (530) 895-TIME(8463).